Refund policy
Return & Refund Policy
Change of mind: 14-day returns
You can return an item within 14 days of delivery if it's unused, undamaged and in its original packaging. Please contact us before sending anything back; we can't accept returns we haven't approved. Return shipping is paid by the customer.
Final-sale items
Customized items (anything made with your own artwork, photo or text, including everything in Customize Your Products) are printed just for you. They can't be returned or refunded unless they arrive damaged, faulty or wrong.
Damaged, faulty or wrong items
Please check your order when it arrives. If an item is damaged, faulty or not what you ordered, message us within 48 hours of delivery with a photo. We'll send a free replacement, or refund you if we can't replace it. We cover the shipping in these cases.
How to start a return
Email info@loudborders.com or WhatsApp +20 10 9102 1692 with your order number and the item you want to return. We'll confirm whether it's eligible and arrange the return with you.
Exchanges
The quickest way to exchange is to return the original item and place a new order for the one you want.
Refunds
We inspect every returned item when it reaches us. Once a refund is approved, we send it within 7 business days:
- Card payments are refunded to the original card. Your bank may take a few extra days to post it.
- Cash on Delivery orders are refunded by InstaPay or mobile wallet.
The original shipping fee isn't refunded, except when the item arrived damaged, faulty or wrong.
Questions
Email info@loudborders.com or WhatsApp +20 10 9102 1692.